SCALED COMMERCE TERMS OF SERVICE
Last updated: May 5, 2021
This website is operated by Scaled Commerce LLC. Throughout the site, the terms “we”, “us” and “our” refer to Scaled Commerce LLC. Scaled Commerce LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. These Terms of Service also apply to all offers, sales, and purchases of third party products (including, without limitation, software, hardware, support contracts, service rights, licensing and entitlement rights which occur either (1) through the online store which we post these terms, or (2) through any other means through which we engage in the sales of products and services but not limited to orders by the phone, email, website or other means.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
This store is hosted on Scaled Commerce LLC which provides an online e-commerce platform that allows publishers to sell products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
All orders are subject to your consent to any applicable license agreement or usage term included in or presented in connect with your purchase. If you do not agree to the license or usage terms, do not accept them and do not complete your order.
All orders are final and not refundable except as specified in the returns policy set forth by the publisher offering products or services through us.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ORDER PLACEMENT & CONTRACTS
An order submitted by you only constitutes an offer by you to us to purchase Products or Services subject to these Terms at the price and on the terms stated in the order, and is subject to our subsequent Acceptance (as defined below), irrespective of whether the button or link you press or activate to submit your order to us includes words such as “complete order” or otherwise indicates that it is the final step in completion of your order. Any order confirmation email received by you prior to our Acceptance shall constitute an acknowledgement of our receipt of your offer only, and not an acceptance of your offer.
You acknowledge and agree that if you are placing an order through a website, by clicking or activating the button or hyperlink to submit your order, you are placing a legally binding offer. You consent to: (i) the use of electronic communications in order to enter into contracts and place orders with us; and (ii) the electronic delivery of notices, policies and records of transactions initiated or completed by you online. You have the right to withdraw your consent to electronic contracting and to electronic delivery, but if you do, we may cancel your order and/or your access to Scaled Commerce LLC services and Third Party Services. If you do not consent to receive any notices electronically, you must stop using the Scaled Commerce ecommerce solution.
Our acceptance of your order only occurs at such time that we have both (a) dispatched your Product order and/or provided you with access to Scaled Commerce LLC services, and (b) received payment of the purchase price of your order through settlement of funds via your provided credit card or other payment method (“Acceptance”). We may cancel your order at any time and for any lawful reason prior to Acceptance. Prior to Acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of your order.
If we have cause to believe that you are unable to pay your debts as they fall due, you fail to pay any amount by the due date or breach any of these Terms, we believe you have engaged in fraud or criminal activity in connection with your use of the Scaled Commerce LLC ecommerce solution, or we are unable to process payment to the payment method you provided with your offer, then, without prejudice to any of our other rights, we may do any or all of the following: (a) stop any Products in transit to you; (b) suspend further deliveries of Product if on an ongoing basis; (c) stop or suspend provision Services; (d) cancel or revoke issues Service Use Rights for Third Party Services; (e) cancel any automatic renewal plan in which you have elected to participate; and/or (f) cancel any and all other contracts between us and you.
– Subscription Plans
Certain Third Party Software distributed on the our Service may allow for either a recurring billing plan a or committed prepaid plan ie a monthly plan charged monthly, an annual contract paid monthly or multi-year such as a 2-year contract paid bi-annually (“Commitment Subscriptions”). Service for Commitment Subscriptions begins as soon as the Customer’s payment is processed. Customer will be charged at the rate stated at the time of purchase, plus applicable taxes, which will be charged every month for the entire duration of the Commitment Subscription, i.e., either one or two years. If the applicable VAT or tax rate (or other included duty) changes during the term of the Commitment Subscription, the VAT/tax inclusive price will adjust accordingly. The Commitment Subscription will renew automatically, and Customer’s credit card will automatically be charged, for the same term of the prior Commitment Subscription until Customer requests not to auto-renew the Commitment Subscription via the Account Manager. Customers can request to cancel at anytime 24/7 which will stop billing at the end of their current term. The date and exact time when they must make the request is listed on their customer dashboard which is accessible via the publisher’s website. In the event Customer requests not to auto-renew (ie cancel, the then current Commitment Subscription will end on the last day of the term of such Commitment Subscription. Refunds and license surrenders are subject to the Publisher’s individual policies and are not guaranteed by Scaled Commerce.
If the Customer violates the terms of the Commitment Subscriptions, including ceasing to pay before the end of the Commitment Subscription term, Customer could be permanently restricted from purchasing any Commitment Subscriptions or be charged a fee in accordance with the Publisher’s terms and conditions and will be responsible for any fees incurred in the collection of Customer’s unpaid debt. Customers must log into their customer dashboard to request to pause or cancel their subscription. Chargebacks do not consistute the action of the customer logging in to cancel their plan.
– Rent-to-Own Plans
Certain Third Party Software distributed on the our Service may allow for either an installment billing plan for a set number of payments (rental period) and on the last set payment (owned period), a perpetual license is deposited and the customer owns the software product in perpetuity. Service for the rental period begins as soon as the Customer’s payment is processed. Customer will be charged at the rate stated at the time of purchase, plus applicable taxes, which will be charged every month for the entire duration of the rent-to-own billing period. If the applicable VAT or tax rate (or other included duty) changes during the term of the Commitment Subscription, the VAT/tax inclusive price will adjust accordingly. The rent-to-own plan will renew automatically, and Customer’s credit card will automatically be charged, for the same term of the prior rent-to-own plan (subject to change given promotions) until a Customer requests to pause, cancel, or instantly payoff the rent-to-plan. Customers can request to pause, cancel or instantly payoff at anytime 24/7 which will stop billing at the end of their current term. In the event Customer requests not to auto-renew for the next term, their current term will end on the last day of the current installment period. If they instantly paid off their plan, their last term is completed immediately after the payoff was processed and they would receive their perpetual license. Refunds and license surrenders are subject to the Publisher’s individual policies and are not guaranteed by Scaled Commerce.
If the Customer violates the terms of their rent-to-own plan, they risk, subject to Publisher’s restrictions, losing their installment payment credits to their full perpetual purchase. This could happen if too much time has lapsed between payments or they let their account going into dunning or issued a charge-back complaint with their payment provider. Customers must log into their customer dashboard to request to pause, cancel or instantly payoff.
– Perpetual Plans
Certain Third Party Software distributed on the our Service may allow for purchase of a perpetual plan. Service for perpetual plans begin as soon as the Customer’s payment is processed. Customer will be charged at the rate stated at the time of purchase, plus applicable taxes. If the applicable VAT or tax rate (or other included duty) will be added or included in the price of the plan. Perpetual plans cannot be cancelled and do not qualify for refunds unless specifically allowed for by the Publisher. Customers can log into their customer dashboard to see the status and track purchases of their perpetual plans. Refunds and license surrenders are subject to the Publisher’s individual policies and are not guaranteed by Scaled Commerce.
– Free Trial Plans
Certain Third Party Software distributed on the our Service may allow for a free trial plan in which the customer is not charged for a period of time. In some cases, Publishers with prior notice on plan purchase will convert the free trial plan to a paid subscription or rent-to-own plan automatically unless the customer requests to not auto-renew the plan. This involves the customer. Customers must log into their customer dashboard to request to pause or cancel free trial plan which will cease at the end of the free trial period. If the customer does not cancel or pause their free trial plan, the plan may terminate or convert to a paid plan depending on the setup of the plan purchased by the customer. If the free trial plan converts to a paid plan, the customer is notified during checkout of the free trial plan that this will occur and could incur future charges should they charge back the charge for the paid plan if they have not taken the action to cancel the plan. For customers who purchase a free trial plan, they waive their right to marketing emails unless they opt out of the email when received or purchase a paid plan and opt out of marketing emails during checkout or in their customer dashboard.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You will be responsible for any requested iLok redeposit fees that Scaled Commerce LLC deems to be illegitimate, as determined by us in its sole reasonable discretion, including redeposit requests that arise from fraudulent conduct.
For more detail, please review our Returns Policy.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 – PERSONAL INFORMATION
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Scaled Commerce LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You understand and agree that we are the manufacturer of the products and services that we offer for sale through the property and are not the operator of the Third Party Services for which we offer service use. To the fullest extent permissible under applicable law, the products and services that you purchase from as are provided “As Is”, and your use as at your own risk. We do not make, and hereby disclaim, any and all express, implied or statutory warranties, included implied warranties of merchant ability, fitness for a particular purpose, non infringement of third party rights, and any warranties arising from a course of dealing, usage, or trade practice. Some jurisdictions do not allow the exclusion of or limitations on implied warranties, so the above exclusions and limitations may not apply to you. Unless agreed otherwise or required by applicable law, any warranties provided in relation to products or services only extend to you as on the understanding that you are a paying user and not a reseller of the products or services.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Scaled Commerce LLC and our publishers, parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
We reserve the right to terminate service at any time upon written notice to you. Upon termination of service, you will cease use of the Service and licenses to the Service shall cease.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 – AGREEMENT TO ARBITRATE
We will make every reasonable effort to resolve any disagreements that you have with us. In the event that we cannot resolve a disagreement to your satisfaction (or if we cannot informally resolve a concern we may have with you after attempting to do so informally), then you and we agree that except as expressly provided below, any claim, dispute, or controversy you may have against us arising out of, relating to, or connected in any way with these Terms, the Scaled Commerce LLC ecommerce solution, or the purchase or attempt to purchase of any Products or Services through the Scaled Commerce ecommerce solution shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) and conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by the AAA, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this agreement to arbitrate in this Section 10 (“Rules and Procedures”). The AAA’s rules, and a form for initiating arbitration proceedings, are available on the AAA’s site at http://www.adr.org. The language of any dispute resolution procedure or any proceedings will be English.
This Section applies to all consumers to the fullest extent allowable by law. The disputes governed by these procedures in this Section 10 include without limitation (a) claims arising out of or relating to any aspect of the relationship between you and us; (b) claims that arose out of your use of the Scaled Commerce LLC ecommerce solution; and (c) claims currently the subject of a purported class action litigation in which you are not a member of a certified class. However, the dispute resolution procedure specifically does not apply to (i) a claim relating to the enforcement or validity of your or our intellectual property rights; (ii) a claim relating to an allegation of theft, piracy, or unauthorized use; or (iii) claims for which class action litigation can be brought.
YOU AND WE BOTH AGREE THAT (A) EACH OF US CAN ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND THERE SHALL BE NO AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED ON A CLASS OR REPRESENTATIVE BASIS; (B) ARBITRATION CAN DECIDE ONLY YOUR AND/OR OUR INDIVIDUAL CLAIMS, AND THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S); AND (C) THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.
If the value of the relief sought is $10,000 or less, either you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and us (subject to the arbitrator’s discretion to require an in-person hearing based on the circumstances). Attendance at an in-person hearing may be made by telephone by you and/or us, unless the arbitrator requires otherwise. Any in-person arbitration shall be held at a location determined by the AAA pursuant to the Rules and Procedures (provided that such location is reasonably convenient for you), or at such other location as may be mutually agreed upon by you and us.
You agree further that: (a) the arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations, including principles of equity, and shall honor claims of privilege recognized at law; (b) the arbitrator shall not be bound by rulings in prior arbitrations involving us, but is bound by rulings in prior arbitrations involving both you and us to the extent required by applicable law; (c) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.
With the exception of the Section above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by the AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the above is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor we shall be entitled to arbitrate their dispute.
SECTION 20 – GOVERNING LAW
Any dispute arising out of or related to these Terms shall be governed by the internal laws of the State of California, without regard to or application of its choice of law rules or conflicts-of-laws principles, except that the Arbitration provision of these Terms shall be governed by the Federal Arbitration Act. In the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, you agree that any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state or federal court located in Santa Clara County, California, and both you and us agree to submit to the personal jurisdiction of the courts located within Santa Clara County, California for the purpose of litigating all such claims or disputes.
SECTION 21 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 – RETURN POLICY
ALL ONLINE SALES OF DIGITAL GOODS ARE FINAL. Refunds and returns are subject to the publisher using the Scaled Commerce LLC ecommerce solution. Certain charges may not be refundable due to third party cost that are not refundable including the deposit of perpetual licenses, costs in transferring licenses, shipping costs and any hardware that may be sold. By default the support Scaled Commerce policy is all online digital goods sales are final. Customers have self service access to pause or cancel their subscription or rent to own products as well as contact the publisher customers service line for license activation support.
Recurring billing type plans such as subscription and rent-to-own plans can be paused or canceled if requested via the customer’s self service dashboard prior to the end of the period of the plan. The customer would login into their dashboard via the publisher’s site and go to their active plans where they can click on toggle to pause or cancel the plan at the end of the period. In the case where a publisher has a license deposit for the period, the customer is already paid up through the end of the period and their request to pause or cancel is for the next period.
Perpetual license deposits cannot be refunded unless the customer has self deactivated the license and the publisher’s customer service has agreed to the refund.
Customers need to contact the publisher’s customer service department for billing issues or goods not recevied. Chargebacks will be contested as the customer is 1) informed of the refund policy during checkout 2) has the ability to login and pause or cancel their recurring billing plan and 3) can contact the publisher customer anytime to request a credit or request support for technical around the licensing and software. If the license has been deposited and/or activated, the publisher can deem this product as being used.